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QUICK HELP

REBOOT

Restart your device. Do this first and see if the issue persists.

CHECK CORDS

Check all cords: make sure they are fully plugged in and not damaged.

NOTE ERRORS

Make a note of any error messages. This helps us identify the issue.

TROUBLESHOOTING TIPS & TRICKS

Have you tried turning it off and on again? We’ve all been there – experienced an error that turned out to be a simple fix. Our team is on call to help you via our Managed Services and we work hard to resolve your issues as quickly as possible. As good as we are, it takes a little more than waving a magic wand so, unfortunately, our services aren’t instant.

If you’re in a pickle, a little troubleshooting can go a long way. We’ve compiled some simple tips and tricks to get your tech back on track.

COMMON ISSUES

I can't connect to the Wi-Fi

This may be an issue with your Wi-Fi router or your device.

Troubleshoot: Can any other device connect to Wi-Fi? If not, you can try restarting your Wi-Fi router. If it is only your device that is not connecting, try restarting your device.

If issues persist, we can help. Please fill out the form below to get in touch.

I can't connect to the internet

This will most likely be an issue with your modem or your internet service provider, in which case the issue will be out of your control.

Troubleshoot: Check to see if you are connected to the network via an ethernet cable or Wi-Fi. If you are connected via either of these, check to see if any other devices are having the same internet issues. If it is only your device that is not connecting, try restarting your device. If other devices are not connecting, you may need to restart the modem. If this does not resolve the issue, contact your internet service provider as this may be an outage or line issue.

If issues persist, we can help. Please fill out the form below to get in touch.

I can't connect to the printer

Troubleshoot: Can any other device connect to the printer? If it is only your device that is not connecting, try restarting your device. If all the devices on the network are having trouble printing:

Check the printer is powered on: make sure power cords are plugged in and power is switched on at the wall
Check the network cable is plugged in to the printer and wall point, or Wi-Fi connection on the printer is in a ‘connected’ state
If printer is connected via USB, make sure the USB cable is plugged in to your PC
If all cables have been checked and the issue persists, try restarting the printer

If issues persist, we can help. Please fill out the form below to get in touch.

My desk phone is offline

This is most likely due to either a network or internet connectivity issue. In some cases, this issue may be out of your control and to do with your provider.

Troubleshoot: Disconnect your phone by unplugging the cord. Plug the cord back in to reconnect. This will restart your phone and you may have to wait a few minutes for it to wake up.

If issues persist, we can help. Please fill out the form below to get in touch.

GOT BIGGER PROBLEMS? ASK US FOR HELP:

WHAT OUR CLIENTS SAY

Thank you for your excellent products, for a team who makes stuff work so that we don’t have to think about it, and for the essential leadership makes all of that seem to just happen. We’re now looking forward to doing business together with you for the second decade.

Profitune Business Systems

Big thank you to all your staff, they have really raised the bar to what vendor service to our district should be and I hear nothing but good feedback from staff of the Gold Coast Hospital. I know all your team work very hard, keep up the good work.

Gold Coast Hospital | Queensland Health

We are so grateful for coming on board as clients of yours. Brendon, Mark, Garret, and the I.T Team have been fabulous. The service and support have been exemplary. Brendon has identified a number of financial savings for OQTA through questioning the platforms we were paying for but not using!

Outback Queensland Tourism Association

I have been using All Covered IT Services for 5 years and have found them extremely reliable and professional. Our business needs our IT to be heavily protected from viruses and cyber fraud and we require our IT partners to deliver this in a timely manner and we need to trust them implicitly! All Covered IT has constantly delivered on our requirements and has shown time and time again we can 100% trust them to be our IT partners. I would thoroughly recommend their service and experience to any business.

Centaurus Wealth

All Covered IT have provided a personalised IT maintenance plan to suit the many requirements of our business. All Covered IT has worked hard to help us overcome the digital hurdles that are customary in our industry by using state-of-the-art technologies coupled with digital-savvy.

Southport Printing Co.

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