MANAGED IT SERVICES
MANAGED IT SERVICES
We combine years of experience supporting SMB and mid-market companies, with cutting edge software THEN we added 24x7 helpdesk support to provide unparalleled IT servicing to the Gold Coast business community.
Clients partnered with All Covered IT often have around 10 to 100 staff and operate across various industries such as:
- Professional Services; Accounting, Financial and Legal
- Manufacturing & Wholesale
- Corporate & SMB (Travel, Retail, Real Estate)
For a fixed-monthly subscription you are provided with unlimited helpdesk support, 24x7 system monitoring & maintenance, antivirus, antimalware, critical alerts, issue remediation and more. This fast-response on-demand support is accessed via 1800 phone call, live chat on your computer or email ticketing.
The way to maintain a productive office is to guarantee efficient IT support which will provide you with complete peace of mind.
ALL COVERED IT MANAGED SERVICES:
Your support requests are answered on average within minutes
After Hours Scheduled Maintenance
Tasks can be performed when systems are not in use, often outside your work hours
24x7 Network Operations Centre
Critical issues are on average actioned within 7 minutes, and resolved within 30 mins. (Usually before they become a problem or interrupt business operations)
Exceptional Software Value
Value for money software included: Webroot Antivirus, Malwarebytes Professional & Logmein Professional; (Assisting 24×7 servicing & maintenance)
WHAT’S DIFFERENT ABOUT ALL COVERED IT MANAGED SERVICES?
24x7 Server Management
We have an active 24x7 support monitoring and issue resolution team.
This means we provide some of the quickest support response times ever achieved in the industry.
Many IT people offer 24x7 ‘monitoring’, and call it managed services…
An alert is logged, but a technician only works on it as “best-effort” or during business hours.
Our approach is to have you ‘ALL COVERED’; 24 hours a day, 7 days a week.
To do this we have a 24x7 Network Operations Centre to provide immediate, on-demand technical support to resolve those critical alerts. This means your downtime is absolute minimal.
You’re on a tight deadline, a client is waiting on information or you’re putting the finishing touches on a sales presentation. Suddenly, a vital piece of technology goes haywire…
What do you do?… Call the software vendor? Call the equipment manufacturer?
Do you search Google for an answer? (or ring the IT guy who probably will)
Assistance is just a Phone Call away… Serviced by knowledgeable, well-trained specialists, our All Covered IT helpdesk is available and ready to quickly address your needs. Once your call hits the helpdesk, our team will stick with you until a solution is found.
Whether it’s a device, a software issue or a problem with your network; you’ll know you’ve got qualified support on the line and that your issue is their top priority.
Time is money, when you need urgent attention the “break-fix” IT provider carries an unknown cost and unknown timeframes (response and resolution).
The hidden cost is the hundreds or thousands of dollars in lost productivity while your staff wait for the issue/s to be resolved. (That’s time spent waiting for a technician to arrive then they often Google search the problem and hope they get the solution right).
Are you leaving IT all to chance?
All Covered IT = One contact, One supplier, One solution… It’s All Covered.
WHAT IS MANAGED SERVICES
Our goal is to consistently improve and transform your technology resulting in minimal disruptions and the best technology experience we can deliver.
With reduced IT concerns, you can focus on your core business activities leaving the IT maintenance and management to us.
Our managed services process uses state-of-the-art software agent installed on each managed device. This agent program allows us to schedule after-hours maintenance, windows updates, patching and even clean-up tasks to help systems run more efficient, while protecting against virus, spyware and other critical IT issues.
- 24x7 Proactive Monitoring
- 24x7 Support & Virtual Helpdesk
- End User Support (Service Desk)
- Print Management
- Server Management
- Patch & Update Management
- Backup and disaster recovery analysis
- Network Management
- Desktop Maintenance
- Cloud-based Antivirus
- Audit & Inventory
- Malwarebytes Professional
- LogMeIn Professional
- Power Monitoring & Management
- Mobile Device Management
- SaaS administration & assistance (Office 365, Google Apps, cloud accounting, 3rd party vendor liaison)
- Software upgrades, installs and assistance*
- Monthly Reporting and Analysis
WHAT OUR CLIENTS SAY
WHO WE WORK WITH
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