MANAGED IT SERVICES
It’s your tech monitored, maintained, and optimised.
Frankly, we keep everything working smoothly so you don’t have to.
Active maintenance means more productivity and less chance of an issue arising.
Support is always on hand.
Our team is locally-based on the Gold Coast.
You can sit back and relax while we have you all covered with the best IT practices.
Cost-efficient solution to avoid an expensive and time-consuming fix down the track.
What is Managed IT Services?
Our Managed IT Service is a monthly fixed-price subscription-based support service where we commit to proactively monitor, manage, and maintain your IT system, increase performance, and minimise downtime. It also includes unlimited helpdesk support from our local Gold Coast team and is a flexible subscription model for your convenience.
When you partner with a Managed Services Provider (MSP), you are taking back your time to focus on the parts of your business you do best and that mean the most to you. With a trusted provider, the responsibility of managing and securing a digital environment is off your hands and in the hands of experts who can optimise and support your tech to keep your operations running smoothly.
With the best-suited solutions for your organisation, you can enjoy peace of mind and avoid high expenses with proactive support preventing issues rather than taking a chance on unmonitored technology developing an issue then needing to pay for a fix.
Let’s break it down. Managed IT Services mainly consists of:
Desktop Management
Server Management
Network Management
Cloud Management
Asset Inventory Management
+
Helpdesk support from our local team
Why not just pay per hour for an IT fix?
Time is money, especially when ‘break-fix’ IT repairs carry an unknown cost and timeframe. Hidden costs can run into thousands of dollars in downtime and lost productivity while you wait and individually pay for each issue to be resolved. With a Managed IT Service we proactively maintain your IT systems, searching for and resolving issues before they become a problem.
What you get with Managed IT:
In addition to the below standard service inclusions, all our Managed IT Service clients benefit from:
Predictable monthly fees
Flexible subscriptions
Gold Coast local team of experts
Professional consulting
Standard service inclusions:
- Unlimited remote helpdesk support
- Server monitoring and maintenance
- Desktop management
- Network management
- Baseline Antivirus, Antimalware (cyber security available)
- Backup and disaster recovery analysis
- Software patch & update management
- Licencing and product renewal management
- Third party liaison services
- Audit and inventory
- Software as a Service (SaaS) administration and assistance (e.g. Microsoft 365)
Optional service add-ons (including but not limited to):
- Print management
- Hardware procurement, install and maintenance
- Microsoft SharePoint development & maintenance
- Internet Connectivity, VoIP, hosted phone systems
- Spam/web filtering (Smart Firewall deployment)
- Mobile device management
- Cyber security consulting and deployment
- Backup and disaster recovery
- On-site assistance
Is Managed Services worth it?
When you partner with a Managed Services Provider (MSP), you are taking back your time to focus on the parts of your business you do best and that mean the most to you. With a trusted provider, the responsibility of managing and securing a digital environment is off your hands and in the hands of experts who can optimise and support your tech to keep your operations running smoothly.
With the best-suited solutions for your organisation, you can enjoy peace of mind and avoid high expenses with proactive support preventing issues rather than taking a chance on unmonitored technology developing an issue then needing to pay for a fix.
Improved Efficiency
✔ More time up your sleeve
✔ Monitored equipment prevents
disruptive issues
✔ Helpdesk support only a call away
Simple Billing
✔ Single consistent payment
✔ Predictable cost for easy budgeting
✔ No financial scares when tech issues arise
Peace of mind
✔ Experts monitoring your digital environment
✔ Less chance of issue arising
✔ Our local Gold Coast team have got you All Covered!
I have been using All Covered IT Services for 5 years and have found them extremely reliable and professional. Our business needs our IT to be heavily protected from viruses and cyber fraud and we require our IT partners to deliver this in a timely manner and we need to trust them implicitly!
All Covered IT Services have constantly delivered on our requirements and have shown time and time again we can 100% trust them to be our IT partners. I would thoroughly recommend their service and experience to any business. | CENTAURUS WEALTH
We would like to say a big thank you to all your staff. They have really raised the bar to what vendor service to our district should be, and I hear nothing but good feedback from staff! | QUEENSLAND HEALTH
Thank you for your excellent products, for a team that makes stuff work so that we don’t have to think about it, and for the essential leadership that makes all of that seem to just happen.
We are now looking forward to doing business together with you for the second decade. | PROFITUNE BUSINESS SYSTEMS
The IT Team have been fabulous. The service and support have been exemplary. Additionally, Brendon has identified a number of financial savings for OQTA through questioning our platforms we were paying for but not using! | OUTBACK QUEENSLAND TOURISM ASSOCIATION
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CALL US: 1300 307 385
VISIT US: 1 Warehouse Road, Brickworks Annex, Southport, QLD 4215