WHO IS ALL COVERED IT?
All Covered is the IT division of Document Solutions Australia (DSA), operating from the same local location in Southport on the Gold Coast.
Since 2001, the DSA team have built strong business foundations and corporate relationships that reach into business communities throughout the region. The attention to detail, focus on service delivery and the desire to be well respected across the local business landscape have driven the company culture of excellence from the top down.
For over 16 years we have serviced the Gold Coast business community and we stand by our bullet-proof service reputation.
HOW IS ALL COVERED IT DIFFERENT?
We have an ‘All Covered’ approach where we consolidate technology services, subscriptions, equipment & licensing into a single, ‘one supplier’ service, management and billing.
This eliminates the effort of chasing down multiple vendors for different technology products, and gives you a single place for sales advice, support requests and reporting on support activity needs across your organisation.
Let us break down the IT barriers and help you take control of costs around technology servicing and loss of productivity in your business.
All Covered IT delivers:
- Fast-response IT support
get professional support; right when you need it most
- Eliminate office downtime
regular maintenance plus 24x7 support help maintain maximum productivity
- Reduce IT spending
monthly subscriptions provide expected costs for budgeting
- Reporting and consultation
monthly reviews on support activity and technology improvement recommendations
All Covered IT services (including but not limited to):
A fixed-rate subscription providing:
Desktop management | Server management | Network management | Cloud management
The product offers 24x7 monitoring, maintenance and helpdesk availability, software protection and security, 24x7 issue resolution, server monitoring & management, desktop management, antivirus, antimalware, and remote monitoring.
Consulting, migration and deployment of Microsoft Office 365 (Exchange Online, SharePoint, Skype for Business, Yammer, OneDrive for Business, Delve, Planner)
Connection & Communication
Broadband Internet (EoC, ADSL, Fibre, Microwave) & VoiP telephony (including Skype for Business)
Server Hardware, Workstations (desktops & thin client), Networking, Firewall security (and VPN solutions)
Licensing and Product renewals
Cloud, software and vendor product licensing and support renewal assistance and management
Third Party Liaison services
We engage and speak with vendors of your 3rd party products on your behalf, often for a technical discussion that can fast-track a solution or issue resolution
Project management, service delivery, ad-hoc consulting and technical resources, emergency IT support, Public Wifi solutions
Enterprise Content Management (Document Management Solutions)
Document Solutions, All Covered It division provides digital Document Management Solutions (DMS) building process automation for companies where paper processing consumes excess resources. Laserfiche provides out-of-the-box workflow solutions built with ease in a simple GUI interface; SharePoint enables cloud-first approach to information management and control.
Mobile Device Management, Document security, BYOD data control, company data encryption, Backup and Disaster, Recovery solutions
IT strategic consulting, IT roadmap
Backup and Disaster Recovery
Local, network and cloud backup and recovery solutions
Documentation & Policy development
BYOD policy, Acceptable use policy, staff entry and exit policies, internet use policy, and more.
Technology Asset Management
Ask about a free IT audit to pop the hood and uncover what’s going in with the technology in your business.
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